Student Complaints or Incidents

Cumberland University strives to provide effective and positive services and experiences. Students may register their concerns about ineffective or negative services or experiences with the Dean of Students. Complaints regarding University services, regulations, or other perceived nonconformities may also be reported to the Dean of Students.

University policy UNIV-100pr outlines the processes to file informal and/or formal “officially documented complaints”. Complaints must be filed in writing in order for an official investigation to occur. Complaint forms are available on the University’s website. A complaint “hotline” has also been established and can be reached by calling 615-453-6333. Additional details may be found in the Student Right to Know area of our website.

The official investigation may result in a disciplinary hearing or other appropriate measures to ameliorate the complaint.