Red Flags
Red Flags
Policy
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Document Number: REDFLAG--114 Revision #: 1.0
Document Owner: Executive VP Date Last Updated: 08/17/2012
Primary Author: Executive VP Status: Approved
Date Originally Created: 01/03/2012
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General Description
Description: Information about red flags relative to Red Flags Identity Theft Policy.
Purpose: Delineation of policy.
Scope: All faculty, staff, students, and administrators
Responsibility: Executive VP
VP of Business and Finance
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Requirements
Relevant Knowledge: In order to comply with this policy you should know:
Current University policy
Federal statutes
Local statutes
Standard company policies
Standards of good practice
State statutes
Terms and Definitions: Additional training
Corrective Action
Fine
Loss of privilege, general
Termination
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Policy Provisions
1. Red Flags
1.1 Alerts, Notifications or Warnings from a Consumer Reporting Agency
1. A fraud or active duty alert is included with a consumer report.
2. A customer reporting agency provides a notice of credit freeze in response to a consumer report.
3. A consumer reporting agency provides a notice of address discrepancy.
4. A consumer report indicates a pattern of activity that is inconsistent with the history and usual pattern of activity of an applicant or customer, such as: a) a recent and significant increase in the volume of inquires; b) an unusual number of recently established credit relationship; c) a material change in the use of credit, especially with respect to recently established credit relationships; or d) an account that was closed for cause or identified for abuse of account privileges by a financial institution or creditor.
5. Other
1.2 Suspicious Documents
1. Documents provided for identification appear to have been altered or forged.
2. The photograph or physical description on the identification is not consistent with the appearance of the applicant or customer presenting the identification.
3. Other information on the identification is not consistent with information provided by the person opening a new covered account or customer presenting the information.
4. Other information on the identification is not consistent with readily accessible information that is on file with the financial institution or creditor, such as a signature card or a recent check.
5. An application appears to be altered or forged, or gives the appearance of being reassembled.
6. Other
1.3 Suspicious Identifying Personal Information
1. Personal identifying information provided is inconsistent when compared to external information sources used by the financial institution or creditor. For example: a) The address does not match any address on the consumer; or b) The Social Security Number (SSN) has not been issued, or is listed on the Social Security Administration’s Death Master File.
2. Personal identifying information provided by the consumer is not consistent with other personal identifying information provided by the customer. For example, there is a lack of correlation between the SSN range and the date of birth.
3. Personal identifying information provided is associated with known fraudulent activity as indicated by internal or third-party sources used by the financial institution or creditor. For example: a) the address on an application is the same as the address provided on a fraudulent application; or b) the phone number on an application is the same as the number provided on a fraudulent application.
4. Personal identifying information provided is of a type commonly associated with fraudulent activity as indicated by internal or third-party sources used by the financial institution or creditor. For example: a) The address on an application is fictitious, a mail drop, or prison; or b) The phone number is invalid, or is associated with a pager or answering service.
5. The SSN provided is the same as that submitted by other persons.
6. The address or telephone number provided is the same as or similar to the account number or telephone number submitted by an unusually large number of other persons opening accounts or other customers.
7. The person opening the covered account or the customer fails to provide all required personal identifying information on an application or in response to notification that the application is incomplete.
8. Personal identifying information provided is not consistent with personal identifying information that is on file with the financial institution or creditor.
9. For creditors that use challenge questions, the person opening the covered account or the customer cannot provide authenticating information beyond that which generally would be available from a wallet or consumer report.
10. Other
1.4 Unusual Use of Suspicious Activity Related to the Covered Account
1. Shortly following the notice of a change of address for a covered account, the institution or creditor receives a request for new, additional, or replacement cards, or a cell phone, or for additional authorized users on the account.
2. A new revolving credit account is used in a manner commonly associated with known patterns of fraud patterns. For example: a) the majority of available credit is used for cash advances or merchandise that is easily convertible to cash (e.g.- electronic equipment or jewelry); or b) the customer fails to make the first payment or makes an initial payment but no subsequent payments.
3. A covered account is used in a manner that is not consistent with established patterns of activity on the account. There is, for example: a) non-payment when there is no history of late or missed payments; b) a material increase in the use of available credit; c) a material change in purchasing or spending patterns; d) a material change in electronic fund transfer patterns in connection with a deposit account; or e) a material change in telephone call patterns in connection with a cellular phone account.
4. A covered account that has been inactive for a reasonably lengthy period of time is used (taking into consideration the type of account, the expected pattern of usage, and other relevant factors).
5. Mail sent to the customer is returned repeatedly as undeliverable although transactions continue to be conducted in connection with the customer’s covered account. 6.10.4.6. The financial institution or creditor is notified that the customer is not receiving paper account statements.
6. The financial institution or creditor is notified of unauthorized charges or transactions in connection with a customer’s covered account.
1.5 Notice From Customers, Victims of Identity Theft, Law Enforcement Authorities, or Other Persons Regarding Possible Identity Theft in Connection with Covered Accounts
The financial institution or creditor is notified by a customer, a victim of identity theft, a law enforcement authority, or any other person that it has opened a fraudulent account for a
person engaged in identity theft.
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Performance Evaluation
Performance Metrics: Compliance with standard policy and procedure
Compliance with federal mandate
Consequences: Further training
Job Termination
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Subject Experts
The following may be consulted for additional information.
Executive VP
VP of Business and Finance